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Return Policy Overview

We accept returns and exchanges of eligible items in new, unused condition within 30 days of receipt, with valid proof of purchase. Please contact us at [email: supportingcenter@povison.com] before sending anything back, as returns will not be processed without prior notice.
For more details, please refer to the tables below.

Quality issues/ Shipping damage

Submission Window: ≤7 Days
What To Do:
  • Provide your order number and a short description of the issue
  • Upload clear photos or videos showing the problem or packaging
  • Keep the original packaging in case it’s needed for verification
What We Offer: Free refunds/exchanges/repairs
Any Cost: 0

Wrong items/ Missing items

Incorrect delivery address provided by customer

Changed your mind or not fully satisfied with the product

Important Return Exceptions

1. POVISON.com is not liable for any labor costs or project delays resulting from incorrect or delayed shipments.

We recommend verifying product details and availability before scheduling any third-party services.

2. The following items are non-returnable:

  • Clearance or final sale items
  • Customized or made-to-order products
  • Items purchased offline or not listed on our website
  • Items labeled as “Non-Returnable” on their product pages
  • Items that have been assembled, disassembled, or used

FAQ

1. How Soon Will I Receive My Refund?

Payment Method

When to initiate a refund?

When will I receive my refund?

PayPal

Once we receive and inspect your return, we’ll issue your refund within 5-7 business days to your original payment method.

For PayPal payments, the refund will typically appear in your PayPal account immediately after it is processed.

Credit Card (including: Apple Pay, Google Pay, Affirm, etc.)

For credit cards or other methods, please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement.

2. Why Do We Charge a Restocking Fee?

We charge a restocking fee for non-defective returns to help cover the costs of handling, inspection, repackaging, and restocking inventory. This allows us to continue offering quality service and fair pricing while ensuring returned items are properly processed and re-shelved.

We apply a restocking fee of 20% of the original product price for returns due to customer preferences. If applicable, a $59 repackaging fee will also be deducted if the original packaging is missing.

Please refer to the example below for clarity:

Item

Amount (USD)

Original Product Price

$500

Restocking Fee (20%)

-$100

Repackaging Fee (if applied)

-$59

Final Refund Amount

$341

3. Why Should I Keep the Original Packaging?

Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility. We recommend keeping all packaging to ensure a smooth return process and protect your refund eligibility. This helps protect your purchase and avoid unnecessary issues.