We accept returns and exchanges of eligible items in new, unused condition within 30 days of receipt, with valid proof of purchase. Please contact us at [email: supportingcenter@povison.com] before sending anything back, as returns will not be processed without prior notice.
For more details, please refer to the tables below.
1. POVISON.com is not liable for any labor costs or project delays resulting from incorrect or delayed shipments.
We recommend verifying product details and availability before scheduling any third-party services.
2. The following items are non-returnable:
Payment Method | When to initiate a refund? | When will I receive my refund? |
---|---|---|
PayPal | Once we receive and inspect your return, we’ll issue your refund within 5-7 business days to your original payment method. | For PayPal payments, the refund will typically appear in your PayPal account immediately after it is processed. |
Credit Card (including: Apple Pay, Google Pay, Affirm, etc.) | For credit cards or other methods, please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement. |
We charge a restocking fee for non-defective returns to help cover the costs of handling, inspection, repackaging, and restocking inventory. This allows us to continue offering quality service and fair pricing while ensuring returned items are properly processed and re-shelved.
We apply a restocking fee of 20% of the original product price for returns due to customer preferences. If applicable, a $59 repackaging fee will also be deducted if the original packaging is missing.
Please refer to the example below for clarity:
Item | Amount (USD) |
---|---|
Original Product Price | $500 |
Restocking Fee (20%) | -$100 |
Repackaging Fee (if applied) | -$59 |
Final Refund Amount | $341 |
Our packaging is tailored carefully to each product to ensure safe transit. Returning products without the original packaging increases the risk of damage during transit, which can affect refund eligibility. We recommend keeping all packaging to ensure a smooth return process and protect your refund eligibility. This helps protect your purchase and avoid unnecessary issues.